FAQ 2017-09-19T12:39:59+00:00
Do you move pianos? 2017-09-20T07:07:55+00:00

Yes, we do and we have a lot of experience!  Please contact us to receive your individual quote.  Prices start from $150 per piano and vary depending on access and type of piano.  Please advise us of the piano when you book your move.  Special equipment needs to be brought to your move if a piano is involved.  We will charge the time it takes to pick up the equipment if you have not given us advance notice.

Can you give me a fixed quote? 2017-09-20T07:08:06+00:00

Fixed quotes may be available upon request.  In order to provide you with a fixed quote, we will need to visit your home and make a quick inspection.  The quote is at no cost and obligation-free.  If you need to arrange this call us on 0474220573 or us or email us at book@vmove.com.au

What does “we cover damages in transit” mean? 2017-09-19T12:40:00+00:00

If any damage occurs to your belongings from the time we leave your home to the time we deliver all items to your new home due to our negligence, we will pay up to $100 for each item (according to the damage done) and $500 for the entire move, maximum. We do not cover damages when it is not due to our negligence such as poor packing by clients, accidents caused by other drivers, flooding, and any other circumstances which are out of our control.

How does your charge rate work after the minimum two hours? 2017-09-19T12:40:00+00:00

assembling bed

We charge at every half hour after the minimum two hours. For example, John hired 2 removalists (hourly rate = $100ph). The move takes 2 hours and 20 minutes. We will charge John $50 + ($100x 2) + $50 = $300.

When do you start charging your hourly rate and when does it end? 2015-07-09T18:44:09+00:00

We start when we arrive at your door, not a moment earlier. We finish when you are satisfied that all your items are safe in your home and round up to the minimum 2 hours or to the next half hour above that.

Why do you charge a call out fee? 2017-09-19T12:40:00+00:00

victor truckDriving a truck around Sydney can be expensive – fuel, parking, tolls, even keeping a big truck roadsafe. We need to make sure this is covered so that the truck can arrive safely and on time to your home! Some other removalists will charge you from the time they leave their door – we believe this is unfair. Fuel costs and tolls can be variable and there is no guarantee for you that these businesses are counting their hours on the road properly. A flat call out fee avoids any nasty surprises.

How long will my move take and how much will it cost? 2017-09-19T12:40:01+00:00

It depends. We will strive to give you the most accurate quote possible by ascertaining how long the move will take. You can help by telling us the access points at both the pick-up and delivery addresses and giving us an accurate inventory of your items.

You can also reduce the hourly rate by packing everything before we arrive, organising parking close to both homes, advising your neighbours you are going to move so that they free up the lifts and stairways for you, helping us move your items and making sure you know the fastest way to your new home.

Our quotes may differ from the price charged on the day of the move. This is because of surprises such as clients who do not finish packing so we finish for them, clients who understate the number of items, traffic, lack of access at the delivery point (especially in apartment complexes), clients forgetting their exact new address and more.